Returns & Exchanges

What items are returnable?

Items are eligible for return if they meet all of the following:

  • Returned within 30 days of purchase (or 60 days during the holiday season)

  • Unused, unwashed, and in resellable condition

  • Original packaging with all tags intact (if applicable)

  • Free of deodorant marks, makeup, scents, hair/lint, excessive wrinkles, or any signs of wear

  • Not discounted more than 30%

If items don’t meet these requirements, they’ll be shipped back at your expense.

What items are non-refundable?

The following are final sale and cannot be returned or refunded:

  • Gift cards

  • Sale items or items discounted 30% or more

The item I received is damaged

If your item arrived faulty or damaged, email us within 7 days of delivery at joocyaf@gmail.com.
Please include photos of the damage so we can help ASAP.

Can items be exchanged?

Yes — we’re happy to help with exchanges! Please note:

  • We do not currently offer free return shipping labels

  • The prepaid label cost is based on package weight and chosen shipping speed

  • We can exchange only for a different size of the same item, if that size is in stock

  • To exchange, submit a return request, ship your item back, and include the size you want

  • If you want a different color or style, we’ll process a refund so you can purchase the new item separately

Refund options

We offer:

  • Refund to original payment method

  • Refund to store credit (if applicable)

How do I ship items back?

Once your return is approved, you’ll receive an email with full shipping instructions.
As we are a small business, return shipping is not covered by JOOCY AF at this time.

How do I start a return?

  1. Visit our Returns Center → Start Your Return

  2. Enter your order number + email address

  3. Select the item(s) you’d like to return

  4. Once approved, you’ll receive a confirmation email with next steps and shipping guidelines

How soon will I get my refund?

After your return is received and inspected, you’ll receive an email update.
If approved, refunds are processed within 5–7 business days.

Still need help?

Email us anytime at joocyaf@gmail.com — we’ve got you. 💦🔥